Convention Agent

This position has responsibility for responding to all group and event enquiries in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Convention Agent will manage and convert all business, including contracting, prior to hand over to event planning team, in addition to managing group room and function diary inventory.  The Convention agent must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with our Standards & Programs.

Convention agent manages the day to day operation of the Banqueting Department, with the support of the Manager to provide strategic direction and leadership. Pro-active attitude and team work will be useful to ensure profitability, Guest Satisfaction Index (GSI) and other key targets are achieved. She/He will work with the Manager and Maitre to develop strategies to enhance customer service and core standards - taking a 'back to basics' approach, to deliver outstanding customer service.

Liaising with the Manager, HOD and staff to create a working environment that supports organization and core values.

• University degree is required
• Good knowledge of English
  

To apply for this opportunity please send your CV at:

HR-Milan.Recruiting@starwoodhotels.com with in the subject the title of this position.